What differentiates a good roofing contractor from an average one? The answer is simple – Quality service and timely response. If your roofing business cares for customers, it will have a better standing in the local market, and contracts will never stop coming in. However, how do you really manage your customer service? You probably have a front desk team of a few members who take care of the phone. What if they aren’t available? An AI answering service can solve many of such concerns. Check this out to learn more about the features you need to select an AI voice agent.
- 24/7 Availability: Much like other service businesses, roofers don’t have a fixed schedule. Emergencies and requests often pop in at odd hours. Think of a customer who has roofing damage following a storm. They don’t want to wait, and when they call your business, the call goes to voicemail. The chances are high that they will find the next available contractor. When you choose an AI answering system, ensure it’s available 24/7.
- Emergency Call Routing: As we discussed, emergencies don’t wait. If someone needs help at midnight, they should get a response immediately. Choose a provider that offers an AI answering service with a call routing facility. The system should be able to prioritize urgent jobs and identify callers who need personal assistance.
- Customizable Scripts: You want your roofing business to stand out, and AI responses should be tailored around that. Select an option that allows you to update scripts easily and add valuable details that stand out. The process should be simple for your in-house staff members, as they would be the ones taking care of such updates.
- Lead Capture and Qualification: AI should ideally capture all caller details, such as contact information, address, and requests. Leads are valuable for roofing contractors who often have to go through spam calls to find the right ones.
- Integration: The new system should ideally integrate with QuickBooks and other tools you use to run the roofing company. In other words, using AI should not disturb your operations and overall work process.
- Seamless Setup: You don’t want to wait for days for the initialization. Check with the provider how quickly you can start taking calls using AI. The setup with selected services often takes as little as fifteen minutes, and there shouldn’t be any disruptions for your team.
- Privacy & Security: In a world where data is always at risk, you should be sure that your customer information is always secure with the AI answering service. Don’t shy away from asking valuable details about how the data is stored and how easily your team can access everything.
- Pricing: It’s a common myth AI answering services are only for big roofing contractors. In fact, many services are designed for small and growing businesses in this domain. Pricing may vary according to features but don’t be tempted to choose one with the lowest bid.
- Scalability: Can you change between packages and deals as the business grows? Call volumes may also vary between seasons, and there should be flexibility to handle more callers as demand peaks.
- Add-on Features: Many AI answering services also come with a wide range of additional features, such as marketing campaign management, online reviews, and chats. You can even find options that allow your team to track payments before, during, and after a job.
As long as you focus on what your business needs and choose the right provider, an AI voice receptionist can transform the customer experience entirely. Make sure to get a demo before you get on board with the selected service.